Al Salam Bank has been recognized as the MENA Retail Bank of the Year at the prestigious MENA Banking Excellence Awards 2024 for the second consecutive year. This marks the second consecutive year that the Bank has secured this coveted honor, further cementing its position as a regional leader in innovative and client-centric retail banking.
Al Salam Bank’s award-winning retail banking experience is driven by its digital-first approach. The Bank offers a comprehensive range of Shari’a-compliant financial products and services delivered seamlessly through a strong network of branches, ATMs, Self-Service Kiosks, and its highly-rated mobile app. The digital platform is continuously updated to meet the ongoing needs of the Bank’s growing client base. This includes features like “Buy Now, Pay Later”, “Salary Advance” and the latest digital enhancements designed to elevate the client experience.
Beyond its mobile application, Al Salam Bank’s commitment to client convenience extends to its lineup of state-of-the-art Self-Service Kiosks. As the first of their kind in the Kingdom, the kiosks offer clients biometric and eKYC authentication, 24/7 access to various digital banking services and video call support for personalized assistance. In addition to the launch of the Bank’s innovative ATM service enabling clients to conduct cash withdrawals and check account balances using their ID cards.
Understanding the vital role Micro, Small and Medium-Sized Enterprises (MSMEs) play in boosting the national economy, the Bank has partnered with several leading service providers to introduce an array of tailored solutions. This includes the launch of ‘Al Salam Takaful,’ in partnership with Solidarity Bahrain, offering comprehensive Shari’a-compliant insurance solutions for individuals and businesses, covering everything from auto and travel to group medical insurance plans for employees.
The Bank’s Danat Savings Scheme adds another layer of enrichment to its client experience. In 2023, Al Salam Bank set a new benchmark for savings scheme rewards in the Kingdom to offer the largest prize pool worth BD 1,000,000, along with the chance for clients to win monthly prizes. Meanwhile, its bespoke Loyalty Rewards program allows clients to earn points through a variety of banking activities, and redeem them for exciting rewards including cashback, air miles, flights, hotel bookings, and more.
Sharing his thoughts on this continued achievement, Mr. Mohammed Buhijji, Head of Retail Banking at Al Salam Bank said, “We are proud to have secured this prestigious recognition for the second consecutive year. This accomplishment serves as a testament to our team’s unwavering dedication in exceeding client expectations through innovative, digital solutions. Moving forward, we remain committed to enriching the client experience by continuously expanding our offerings, and reasserting our position as a leading force in the region’s banking sector.”
The MENA Banking Excellence Awards celebrate the best-in-class banking and consumer financial institutions for their innovative client-centric service offerings. The second successive Retail Bank of the Year accolade further reinforces Al Salam Bank’s position as a leading financial institution in the region. By providing unparalleled value through digital innovation, the Bank demonstrates its commitment to a brighter future for both its clients and the Kingdom of Bahrain.