{"id":1988,"date":"2025-12-27T16:51:13","date_gmt":"2025-12-27T13:51:13","guid":{"rendered":"https:\/\/alsalambank.com\/?page_id=1988"},"modified":"2026-01-04T13:16:18","modified_gmt":"2026-01-04T10:16:18","slug":"mandatory-information","status":"publish","type":"page","link":"https:\/\/www.alsalambank.com\/en\/others\/mandatory-information\/","title":{"rendered":"Mandatory Information"},"content":{"rendered":"\n  <div class=\"banner has-hover\" id=\"banner-450557509\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img loading=\"lazy\" decoding=\"async\" width=\"2031\" height=\"513\" src=\"https:\/\/www.alsalambank.com\/wp-content\/uploads\/2025\/12\/Sub-Page.jpg\" class=\"bg attachment-original size-original\" alt=\"\" \/>                                    \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n   <div id=\"text-box-2017312129\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-2017312129 {\n  width: 60%;\n}\n#text-box-2017312129 .text-box-content {\n  font-size: 100%;\n}\n@media (min-width:550px) {\n  #text-box-2017312129 {\n    width: 60%;\n  }\n}\n<\/style>\n    <\/div>\n \n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-450557509 {\n  padding-top: 200px;\n  background-color: rgb(255,255,255);\n}\n#banner-450557509 .banner-bg img {\n  object-position: 60% 0%;\n}\n@media (min-width:550px) {\n  #banner-450557509 {\n    padding-top: 437px;\n  }\n}\n<\/style>\n  <\/div>\n\n\n\n\t<section class=\"section\" id=\"section_559458263\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-width:0px 0px 1px 0px;\">\n\t<\/div>\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-1118948685\">\n\n  <div id=\"col-1728012458\" class=\"col mb-0 pb-0 small-12 large-12\"  >\n        <div class=\"col-inner\"    >\n      \n      \n<div class=\"ux-breadcrumb-advanced-wrapper visible text-left\" style=\"font-size: 100%; padding: 0px 0px 0px 0px; --breadcrumb-separator: \"\/\";\">\n    <nav aria-label=\"breadcrumb\">\n        <ol class=\"breadcrumb breadcrumb-nav style-simple\">\n                                            <li class=\"breadcrumb-item\"                     style=\"margin-right: 10px; text-transform: uppercase;\">\n                                            <a href=\"https:\/\/www.alsalambank.com\/en\/\"><i class=\"icon-home\"><\/i> <span>Home<\/span><\/a>\n                                    <\/li>\n                    <\/ol>\n    <\/nav>\n<\/div>\n\n    <\/div>\n          <\/div>\n\n  \n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_559458263 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n  min-height: 60px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_379391531\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\t<div id=\"gap-1599451020\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1599451020 {\n  padding-top: 20px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-1492188060\">\n\n  <div id=\"col-1390460416\" class=\"col small-12 large-12\"  >\n        <div class=\"col-inner\"    >\n      \n      \n\t<div id=\"text-1865455863\" class=\"text page-title\">\n\t\t\n<h1>Mandatory Information<\/h1>\n\t\t\n<style>\n#text-1865455863 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n    <\/div>\n          <\/div>\n\n  \n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_379391531 {\n  padding-top: 40px;\n  padding-bottom: 40px;\n  min-height: 200px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_1054477364\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-1330362447\">\n\n  <div id=\"col-1652396697\" class=\"col small-12 large-12\"  >\n        <div class=\"col-inner\"    >\n      \n      \n<div class=\"accordion prize-schedule-accr\">\n\t<div id=\"accordion-1386115016\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1386115016-label\" class=\"accordion-title plain active\" href=\"#accordion-item-miscellaneous\" aria-expanded=\"true\" aria-controls=\"accordion-1386115016-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Miscellaneous<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1386115016-content\" class=\"accordion-inner\" style=\"display: block;\" aria-labelledby=\"accordion-1386115016-label\">\n\t\t\t\n<p><a href=\"https:\/\/www.alsalambank.com\/wp-content\/uploads\/2026\/01\/App-CM-3_Credit-Reference-Code-of-Practice_Arab_June-2016.pdf\">Credit Reference Code \u2013 Download Now<\/a><\/p>\n<p><a href=\"https:\/\/www.alsalambank.com\/wp-content\/uploads\/2026\/01\/IBAN-FAQ.pdf\">IBAN FAQ \u2013 Download Now<\/a><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t<div id=\"gap-1443969070\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1443969070 {\n  padding-top: 40px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-1469188413\">\n\n  <div id=\"col-934760085\" class=\"col small-12 large-12\"  >\n        <div class=\"col-inner dark\"    >\n      \n      \n<h2>Best Code of Practice<br \/>\n<\/h2>\n    <\/div>\n        \n<style>\n#col-934760085 > .col-inner {\n  padding: 10px 10px 10px 10px;\n}\n<\/style>\n  <\/div>\n\n  \n\n<style>\n#row-1469188413 > .col > .col-inner {\n  background-color: #071530;\n}\n<\/style>\n<\/div>\n\t<div id=\"text-28036084\" class=\"text content-listing\">\n\t\t\n<p><strong>A. About this Code<\/strong><\/p>\n<ul>\n<li>This Code has been prepared jointly by the Bahrain Association of Banks (\u201cBAB\u201d) and the Central Bank of Bahrain (\u201cCentral Bank\u201d or \u201cCBB\u201d). It sets out minimum standards for retail banks and financing companies (\u201cCentral Bank licensees\u201d or \u201cLicensees\u201d) when providing credit and other services on which fees and\/or interest (profit margin in case of Shari\u2019a compliant financing) are payable by personal customers in the Kingdom of Bahrain.<\/li>\n<li>The Code was later amended by the Central Bank to align with changes introduced into its Rulebook. This Code applies where any Central Bank licensee provides to a consumer:\n<ul>\n<li>Any financial product creating a creditor\u2013debtor relationship (including Shari\u2019a compliant credit facilities of all types).<\/li>\n<li>Any financial service for which a Central Bank licensee charges a fee.<\/li>\n<\/ul>\n<\/li>\n<li>Adherence to this Code is mandatory for all Central Bank licensees. Consumers are encouraged to inform the Central Bank where they believe there has been non-compliance.<\/li>\n<\/ul>\n<p><strong>B. Principal Commitments<\/strong><\/p>\n<p>The overriding duty of all Central Bank licensees is to act fairly, responsibly, and reasonably in their dealings with consumers. The principal commitments are:<\/p>\n<p>Licensees should ensure that all advertising and promotional material relating to consumer financing and credit is clear and not misleading.<\/p>\n<p>Licensees should provide clear information and documentation about products and services, including application procedures, terms and conditions, profit rates, and applicable charges.<\/p>\n<p>Licensees should provide customers with regular statements at least every six months and notify them in writing of any changes to profit rates, charges, or terms. Customers must inform the bank of any change in contact details.<\/p>\n<p>Licensees should deal sympathetically with genuine financial difficulties and treat customer information as private and confidential.<\/p>\n<p><strong>C. Helping the Customer Choose a Product Which Meets Their Needs<\/strong><\/p>\n<p>For each new (or potentially new) customer, licensees should:<\/p>\n<ul>\n<li>Provide transparent and factual information on key features and benefits.<\/li>\n<li>Advise customers on available delivery channels and how to obtain further information.<\/li>\n<li>Inform customers of applicable details and eligibility criteria once a product is selected.<\/li>\n<\/ul>\n<p><strong>D. Profit Rates<\/strong><\/p>\n<ol>\n<li>Licensees must inform consumers where profit rate information can be obtained, including:\n<ul>\n<li>Branch notices<\/li>\n<li>Websites<\/li>\n<li>Staff assistance<\/li>\n<\/ul>\n<\/li>\n<li>Consumers must receive written information on initial profit rates and any changes. Shari\u2019a compliant institutions must disclose equivalent charging mechanisms.<\/li>\n<li>Licensees must provide a full explanation of how profit margins are calculated.<\/li>\n<li>Annual Percentage Rates (APR) must be publicized in branches, websites, and schedules of charges.<\/li>\n<li>Customers must be informed of profit rate changes before they take effect.<\/li>\n<li>Updated rates must be reflected on websites within two working days, alongside the previous rate for comparison.<\/li>\n<\/ol>\n<p><strong>E. Financing<\/strong><\/p>\n<ol>\n<li>Licensees must assess a customer\u2019s ability to repay before granting credit.<\/li>\n<li>Facilities repayable on demand must be clearly disclosed.<\/li>\n<li>Licensees must comply with Central Bank consumer finance rules.<\/li>\n<\/ol>\n<p><strong>F. Charges<\/strong><\/p>\n<ol>\n<li>Customers must be informed of applicable charges, including:\n<ol>\n<li>Administration or arrangement fees<\/li>\n<li>Prepayment charges<\/li>\n<li>Default profit rates<\/li>\n<li>Insurance<\/li>\n<\/ol>\n<\/li>\n<li>Customers must be informed where to obtain charge information:\n<ol>\n<li>Helplines<\/li>\n<li>Websites<\/li>\n<li>Staff<\/li>\n<\/ol>\n<\/li>\n<li>Any increase or new charge must be communicated in advance, with customers given 15 days to terminate if not accepted.<\/li>\n<li>Charges must be disclosed before service provision and upon request.<\/li>\n<li>All charges must be justifiable.<\/li>\n<li>Charges should be published on licensee websites.<\/li>\n<\/ol>\n<p><strong>G. Financial Difficulties<\/strong><\/p>\n<ol>\n<li>Licensees should attempt to resolve financial difficulties before legal action.<\/li>\n<li>Alternative repayment arrangements should be considered where possible.<\/li>\n<li>Basic debt counseling should be provided.<\/li>\n<\/ol>\n<p><strong>H. Complaints<\/strong><\/p>\n<ol>\n<li>Formal complaints procedures must be in place and submitted to the Central Bank.<\/li>\n<li>A customer complaints officer must be appointed and publicized.<\/li>\n<li>Written complaints must be acknowledged within 5 working days.<\/li>\n<li>A written response must be provided within 4 weeks.<\/li>\n<li>Escalation procedures must be explained if the customer is dissatisfied.<\/li>\n<li>Unresolved complaints must include referral options to the Central Bank.<\/li>\n<\/ol>\n<p><strong>I. Monitoring<\/strong><\/p>\n<ol>\n<li>The complaints or compliance officer must monitor adherence to this Code.<\/li>\n<li>The Central Bank may request compliance reports.<\/li>\n<li>Staff must be trained and familiar with the Code.<\/li>\n<li>Copies of the Code must be available in branches and on websites.<\/li>\n<li>The Central Bank will also publish the Code on its website.<\/li>\n<\/ol>\n<p><strong>J. Disclaimer<\/strong><\/p>\n<p>This Code does not have legal implications and remains subject to the rules of the CBB Rulebook.<\/p>\n<p>For more information, please <a href=\"https:\/\/www.alsalambank.com\/wp-content\/uploads\/2026\/01\/MandatoryInfo.pdf\" target=\"_blank\" rel=\"noopener\">click here<\/a>.<\/p>\n\t\t\t<\/div>\n\t\n    <\/div>\n          <\/div>\n\n  \n\n<style>\n#row-1330362447 > .col > .col-inner {\n  padding: 0px 15px 0px 15px;\n}\n@media (min-width:550px) {\n  #row-1330362447 > .col > .col-inner {\n    padding: 0px 80px 0px 80px;\n  }\n}\n<\/style>\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1054477364 {\n  padding-top: 60px;\n  padding-bottom: 60px;\n  background-color: rgb(230, 230, 230);\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_1265197583\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"gap-726581210\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-726581210 {\n  padding-top: 20px;\n}\n@media (min-width:550px) {\n  #gap-726581210 {\n    padding-top: 30px;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row\"  id=\"row-87114264\">\n\n\n  <div id=\"col-1709098003\" class=\"col small-12 large-12\"  >\n        <div class=\"col-inner\"    >\n      \n      \n\n\n  <div class=\"banner has-hover\" id=\"banner-1246248553\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n                                                \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n\t<div class=\"img has-hover x100 md-x100 lg-x100 y50 md-y50 lg-y50\" id=\"image_1299079267\">\n\t\t<a class=\"\" href=\"\/branch-locator\/\" >\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"635\" height=\"389\" src=\"https:\/\/www.alsalambank.com\/wp-content\/uploads\/2025\/12\/location-bg.jpg\" class=\"attachment-original size-original\" alt=\"\" srcset=\"https:\/\/www.alsalambank.com\/wp-content\/uploads\/2025\/12\/location-bg.jpg 635w, https:\/\/www.alsalambank.com\/wp-content\/uploads\/2025\/12\/location-bg-300x184.jpg 300w\" sizes=\"auto, (max-width: 635px) 100vw, 635px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_1299079267 {\n  width: 92%;\n}\n@media (min-width:550px) {\n  #image_1299079267 {\n    width: 32%;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n   <div id=\"text-box-1768914473\" class=\"text-box banner-layer show-for-small x50 md-x5 lg-x5 y85 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text \">\n              \n              <div class=\"text-inner text-center\">\n                  \n\n\t<div id=\"text-241440841\" class=\"text\">\n\t\t\n\n<h3>You will find Al Salam branches and ATMs across <span data-text-color=\"secondary\">Bahrain<\/span><\/h3>\n\t\t\n<style>\n#text-241440841 {\n  text-align: center;\n  color: rgb(119, 119, 119);\n}\n#text-241440841 > * {\n  color: rgb(119, 119, 119);\n}\n@media (min-width:550px) {\n  #text-241440841 {\n    text-align: left;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<a class=\"button secondary is-larger alsalam-btn h5\" >\n\t\t<span>Find a Location near you<\/span>\n\t<\/a>\n\n\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-1768914473 {\n  width: 92%;\n}\n#text-box-1768914473 .text-box-content {\n  font-size: 100%;\n}\n@media (min-width:550px) {\n  #text-box-1768914473 {\n    width: 60%;\n  }\n}\n<\/style>\n    <\/div>\n \n   <div id=\"text-box-568357286\" class=\"text-box banner-layer hide-for-small x5 md-x5 lg-x5 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text \">\n              \n              <div class=\"text-inner text-left\">\n                  \n\n\t<div id=\"text-2738469685\" class=\"text\">\n\t\t\n\n<h1>You will find Al Salam branches and ATMs across <span data-text-color=\"secondary\">Bahrain<\/span><\/h1>\n\t\t\n<style>\n#text-2738469685 {\n  text-align: center;\n  color: rgb(119, 119, 119);\n}\n#text-2738469685 > * {\n  color: rgb(119, 119, 119);\n}\n@media (min-width:550px) {\n  #text-2738469685 {\n    text-align: left;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<a href=\"\/branch-locator\/\" class=\"button secondary is-large alsalam-btn h5\" style=\"padding:1rem 3rem 1rem 3rem;\">\n\t\t<span>Find a Location near you<\/span>\n\t<\/a>\n\n\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-568357286 {\n  width: 92%;\n}\n#text-box-568357286 .text-box-content {\n  font-size: 100%;\n}\n@media (min-width:550px) {\n  #text-box-568357286 {\n    width: 60%;\n  }\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1246248553 {\n  padding-top: 200px;\n  background-color: rgb(237, 237, 237);\n}\n@media (min-width:550px) {\n  #banner-1246248553 {\n    padding-top: 300px;\n  }\n}\n<\/style>\n  <\/div>\n\n\n\n    <\/div>\n          <\/div>\n\n  \n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1265197583 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":3950,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-1988","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.alsalambank.com\/en\/wp-json\/wp\/v2\/pages\/1988","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.alsalambank.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.alsalambank.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.alsalambank.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.alsalambank.com\/en\/wp-json\/wp\/v2\/comments?post=1988"}],"version-history":[{"count":10,"href":"https:\/\/www.alsalambank.com\/en\/wp-json\/wp\/v2\/pages\/1988\/revisions"}],"predecessor-version":[{"id":6544,"href":"https:\/\/www.alsalambank.com\/en\/wp-json\/wp\/v2\/pages\/1988\/revisions\/6544"}],"up":[{"embeddable":true,"href":"https:\/\/www.alsalambank.com\/en\/wp-json\/wp\/v2\/pages\/3950"}],"wp:attachment":[{"href":"https:\/\/www.alsalambank.com\/en\/wp-json\/wp\/v2\/media?parent=1988"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}